Ask for a reference—our customers agree that “quality” serves as the primary distinction of Marlow Industries in the field of thermoelectric technology. At Marlow Industries, quality is our operating business philosophy. For every product or service Marlow Industries provides, we seek to meet or exceed our customers' expectations, without exception. To reinforce this commitment, each employee takes a personal, daily pledge to do their job “right today, better tomorrow” with priority given to the customer’s interest and requirements.
Our Quality Management System is based on the following principles:
- Centralized Customer Focus
- Leadership
- Involvement of People
- System Approach to Management
- Continual Improvement
- Factual Approach to Decision Making
- Mutually Beneficial Supplier Relationships
CUSTOMER FOCUS
Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
LEADERSHIP
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.
INVOLVEMENT OF PEOPLE
People at all levels are the essence of an organization, and their full involvement enables their abilities to be used for the organization's benefit.
PROCESS APPROACH
A desired result is achieved more efficiently when activities and related resources are managed as a process.
SYSTEM APPROACH TO MANAGEMENT
Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.
CONTINUAL IMPROVEMENT
Continual improvement of the organization's overall performance should be a permanent objective of the organization.
FACTUAL APPROACH TO DECISION MAKING
Effective decisions are based on the analysis of data and information.
MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS
An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value
