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Quality Management Systems

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Our customers agree that “quality” serves as the primary distinction of Marlow Industries in the field of thermoelectric technology. At Marlow Industries, quality is our operating business philosophy. For every product or service Marlow Industries provides, we seek to meet or exceed our customers' expectations, without exception. To reinforce this commitment, each employee takes a personal, daily pledge to do their job “right today, better tomorrow,” with priority given to the customer’s interest and requirements.


II-VI Marlow Quality Policy

Fully Satisfying Customers and Continually Improving Our Quality Management System is based on the following principles:

Centralized Customer Focus
Involvement of People
System Approach to Management
Continual Improvement
Factual Approach to Decision Making
Mutually Beneficial Supplier Relationships

Customer Focus

Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.

Involvement Of People
People at all levels are the essence of an organization, and their full involvement enables their abilities to be used for the organization's benefit.

Process Approach
A desired result is achieved more efficiently when activities and related resources are managed as a process.

System Approach To Management
Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

Continual Improvement
Continual improvement of the organization's overall performance should be a permanent objective of the organization.

Factual Approach
To Decision Making
Effective decisions are based on the analysis of data and information.

Mutually Beneficial Supplier Relationships
An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.

The Marlow quality department employs extensive failure analysis procedures to assist customers in diagnosing the cause of device failure and facilitating the repair. Customer support and satisfaction are key factors in maintaining the quality assurance associated with Marlow’s product lines.

The failure analysis capability includes reinspection and retesting to the customer drawing and internal specifications. Marlow’s analysis capabilities include X-ray fluorescence, scanning electron microscope with energy dispersive spectroscopy, metallographic scope with 1000x magnification, CMM for measuring dimensions and an optical scope with photographic capability. The failure analysis report and conclusions are reviewed by manufacturing, engineering, sales/marketing and quality. This team determines root cause and corrective actions, then the engineer or sales representative reports the findings to the customer.
Malcolm Baldrige National Quality Award Winner (1991)

The Baldrige Award is given by the President of the United States to businesses – manufacturing and service, small and large – and to education and health care organizations that apply and are judged to be outstanding in seven areas: leadership, strategic planning, customer and market focus, information and analysis, human resource focus, process management and business results.

Congress established the award program in 1987 to recognize U.S. organizations for their achievements in quality and performance and to raise awareness about the importance of quality and performance excellence as a competitive edge. The award is not given for specific products or services. Three awards may be given annually in each of these categories: manufacturing, service, small business and, starting in 1999, education and health care.

For frequently asked questions regarding the Malcolm Baldrige Award, please visit the NIST website:
Marlow Industries has established, implemented and maintained an environmental management system (EMS) that demonstrates our commitment to environmental excellence. The system consists of an environmental system manual, an environmental policy, environmental objectives and associated procedures, forms and records.

Download the Environmental Policy.
Marlow Industries has been recognized by the independent auditing firm Bureau Veritas as having met the qualifications required to obtain the ISO 9001:2008 certification.

ISO 9001 is a model for quality management in design, development, production, installation and servicing. This is a quality management standard covering all main processes within a company, ranging from sales (contract review), design and manufacturing to delivery and shipping, ensuring that these processes are run under controlled conditions.

Bureau Veritas -
Bureau Veritas, a large multinational organization, was founded in 1828 and is known throughout the world for its multidisciplinary services where independence, confidence and truth are required.

Accredited by 22 accreditation bodies, Bureau Veritas is also the most widely recognized certification body in the world today. In recent years, Bureau Veritas has assisted over 27,000 companies worldwide to achieve ISO 9001 certification and other equivalent standards.

To maintain the Bureau Veritas reputation and excellent standards and provide clients with credible certificates that are valid all over the world, its policy is to seek accreditation in all countries where it is technically and commercially viable. Today, Bureau Veritas has offices in 45 countries and more than 1,000 highly trained and experienced auditors committed to provide an on-the-spot, independent certification service to small, simple structured companies as well as multinational networks.

For more information, visit:

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